Problem when ordering

I can't order my tree

Internet browser

Try using another browser (e.g. Google Chrome, Mozilla Firefox, Safari) or update your current browser. Our pages work best with the latest browser versions.

Cache and cookies

Sometimes your browser's cookies or cache files can cause problems. Try emptying your browser's cache and deleting cookies.

Fill in all required fields

Check that all the fields have been filled in. Make sure that the delivery date has been entered correctly.

Payment method

Check that you have entered your payment details correctly and that your payment method is accepted.

Server error

There may be a temporary problem with our site. Try placing your order again after a few minutes.

Customer support

If you have tried all these steps and are still unable to place your order, please contact us.

I would like to change or cancel my order

Please contact us

If you wish to change or cancel your order, please do not hesitate to contact us.