What does my decoration kit contain?
Ecosapin decoration kits contain everything you need (balls, hooks and garlands) to decorate a tree up to 2 meters high.
Decoration installation is not included in the price.
The decoration kit is incomplete / damaged
Please contact us as soon as possible
Please contact us as soon as possible after receiving the accessories, sending us photos of the damaged items. This will help us assess the situation and find an appropriate solution.
Contact us
Possible solutions
Once we have reviewed your request, we will propose a solution. This may include sending you the missing items, replacing the complete kit, or a partial refund, depending on the situation.
How do I use my sprinkler?
The watering spout sold on our site keeps the soil moist during an absence of 3 to 4 days maximum.
It is mounted on a standard PET bottle with a small hole cut in the bottom to facilitate water drainage.
Are accessories rented or purchased?
Pot covers and decoration kit
If you have selected to return the tree, these two accessories can be rented at a preferential price and will be returned with the tree.
If the return is not selected, the material is sold to you.
The price adapts itself at the time of order, depending on the option selected for the return.
Krinner feet
Reusable feet for cut trees (Krinner feet) are sold. These will not be taken back, even if the tree is returned.
Other accessories
All other accessories offered on our site are on sale and are therefore not returnable.