I don't know the delivery date of my tree
Order confirmation
Once you have placed your order, you will receive a confirmation e-mail containing the delivery date you have chosen. Please check your inbox as well as your spam or junk mail folders in case our e-mail finds its way there.
Delivery notification
An initial email reminder is sent one week before delivery.
The day before the scheduled delivery, we'll send you another e-mail and/or SMS to remind you of the date and give you a more precise time slot.
Contact us
If you haven't received any information about the delivery date, or if you have any further questions, please don't hesitate to contact us directly
I'd like to know what time my tree will be delivered
How do our deliveries work?
Our delivery rounds are prepared the day before, based on orders received up to two days before the round. It is therefore impossible for us to know when the delivery driver will arrive in advance.
Delivery notification:
The day before delivery, we will send you a second e-mail and/or SMS to inform you of a more precise time slot.
Additional questions
If you have any specific questions about same-day delivery times, please don't hesitate to contact us. Our team will do its best to provide you with up-to-date information.
Contact us
I don't have a return date for my tree
Delivery by Planzer
If your tree was delivered by Planzer in a large white bag, then the return must be scheduled with the Post Office's Pick @ Home service. You'll find the return label and all the necessary information on the instruction leaflet that came with the tree on delivery.
If you have any questions, please contact us so that we can help you.
Check your order confirmation for
The return date you selected is shown in the confirmation e-mail. If no date is shown, the return has not been selected. In this case, please contact us so that we can arrange a collection.
Return notification
Just before Christmas, you will be notified by e-mail of the date on which your tree is to be returned. A second notification is also sent to you the day before the return.
Contact us
If your order confirmation does not include a return date, please contact us so that we can arrange an available slot..
I will not be able to be present at the time of delivery
No one will be present at the time of delivery
In case of absence, the delivery person will leave the tree in front of your door, or at any other location you indicated when ordering.
Indicate a secure drop-off location
If you have a safe place where we can drop off your tree (such as a garage, terrace or trusted neighbor's house), please let us know in advance. When you place your order, you can specify delivery instructions in the comments section or contact us directly to give us this information.
Receipt by a third party
If a member of your family, a friend or a neighbor can receive the tree for you, please inform us by providing their contact details. Please ensure that the designated person is aware of and available on the scheduled delivery date.
Re-delivery
If none of these options is possible and we are unable to deliver your tree on the scheduled date, we will attempt to reschedule a new delivery. Additional charges may apply for redelivery.
My tree has not been delivered
The delivery driver didn't show up
Our delivery rounds sometimes last until 7pm. Depending on unforeseen circumstances, it is sometimes possible for the deliveryman to come a little later than the time indicated.
Contact us at
If no delivery has been made in the evening, please contact us so that we can quickly find a solution. This may involve rescheduling the delivery or sending another tree.